WRM, a leading provider of health and safety compliance solutions, faced a multifaceted challenge. They needed a comprehensive digital solution that would not only streamline their operations but also empower their clients to report accidents, monitor progress, track training, and ensure that all staff members remained up-to-date with health and safety requirements.

Additionally, they sought a solution to provide accessible training materials and critical information to their clients in a user-friendly and efficient manner. At the time, WRM faced significant operational bottlenecks in fulfilling these vital requirements, and they needed an effective digital transformation to address these pressing challenges.

We thoughtfully crafted a web-based client portal with administrative access for WRM's staff to manage clients behind the scenes. This portal is accessible from any internet-enabled device, eliminating the need for software installations and providing secure, fine-grained permissions for users.

The intuitive tabbed dashboard streamlines navigation, enabling both staff and clients to easily share information, training materials, and accident reports efficiently, all within one cohesive platform. Subsequent additions to the software now allow for training directly within the portal, incorporating video, documentation, and questionnaires to ensure thorough training completion.

The web portal empowered clients to swiftly and effortlessly report accidents and download documents at their convenience, from any internet-enabled device. This assurance allowed clients to promptly furnish evidence to the relevant authorities, showcasing their unwavering compliance with health and safety regulations. Consequently, client satisfaction experienced a significant upswing, while WRM staff morale received a considerable boost due to the enhanced management ease.

The introduction of the training portal substantially enhanced the testing and monitoring of staff members' training, ensuring that they remained consistently up-to-date. This feature included timely reminders for periodic training refreshers, contributing to a more streamlined and effective training process.

In conclusion, our partnership with WRM stands as a testament to our ability to harness custom software and cutting-edge technology to achieve a successful digital transformation. This transformative journey not only enhanced customer satisfaction, as clients gained round-the-clock access to report incidents and retrieve information, but it also streamlined operations for staff members, empowering them to become more efficient and productive in their roles.

"As a small company, we were very nervous about the cost and time it would take to achieve the system we knew we needed to take our business forward. Right from the start, BSPOKE Software took the time to completely understand exactly what we were trying to achieve and often delivered a better design than was originally specified. The response times are excellent, you get to speak to the person who is building your system and they are un-phased by requests for small 'tweaks' that make life easier."

T. B. - Workplace Risk Management