A leading UK EV charger installer replaced daunting, manual government grant paperwork with pre-populated custom digital forms, cutting the customer effort to a quick check, sign and upload.
Smart Home Charge, a leading UK EV charger installer, wanted to streamline the process of claiming government grants for charger installations, reducing paperwork and effort for both their team and their customers.
Customers faced a daunting, time-consuming government grant application. The manual paperwork was a significant source of frustration, causing delays and inefficiencies in processing grant claims.
Having already built Smart Home Charge core software system, BSPOKE designed a custom digital forms solution. Staff complete most of the form on the customer behalf, leaving the customer with little more than checking, signing and uploading their documents.
Paperwork and manual effort dropped, handling times fell and customer satisfaction rose. With a streamlined process in place, Smart Home Charge was ready for further growth in the electric vehicle charging market.
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“From the outset, BSPOKE Software provided cutting edge technical competence and innovative, cost effective software development. They consistently met tight deadlines and adapted to the ever changing needs of the business.” — Graham Warby, Smart Home Charge
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